Terms

Ordering

Whilst all efforts are made to ensure accuracy of our website description, specifications and pricing there may be occasions where errors arise. Should such a situation occur, Cottontail Kids Clothing cannot accept your order. In the event of a mistake on our site you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Cottontail Kids Clothing’s returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us to discuss the return before sending any item back. Any product returned without prior notice will not be refunded.

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be undamaged, in original packaging and with all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Cottontail Kids Clothing cannot be held responsible for items lost or damaged in transit.

All return shipping is paid for by the customer, unless otherwise agreed with Cottontail Kids Clothing. We are unable to refund you postal fees unless agreed prior to sending.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.
If you are returning items for exchange please be aware that a second delivery charge may apply.

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges may not be available for certain items (this does not apply to faulty goods – faulty products will be exchanged like for like)

Incorrect/ Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Cottontail Kids Clothing immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/ debit card.

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 1 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via royal mail 1st packets post service, if your order is over £25.00 it will be sent out via royal mails recorded packet service, which will need a signature, if you are not present, a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
Delivery charges are as follows:
• Flat Rate of £2.99.

Export restrictions

At present Cottontail Kids Clothing only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.

Privacy Notice & Security

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Cottontail Kids Clothing uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
Cottontailkidsclothing.co.uk uses Mijireh ecommerce platform and secure, PCI compliant servers for collecting and transmitting credit card information to our Payment Gateway, Stripe. The gateway includes industry leading fraud-screening module, and is fully PCI and DSS compliant.

Cottontail Kids Clothing does not keep a copy of any bank or credit card details.

We will use your email address for the following purposes:
• To send you newsletters and details of offers and promotions in which we believe you will be interested.
• To improve the content design and layout of the website.
• To perform other such general marketing and promotional focused on our products and activities.

Cottontail Kids Clothing will never pass your details onto any third parties, other than the payment gateway provides outlined above.

Conditions Of Use

Cottontail Kids Clothing and its affiliates provide their services to you subject to the following conditions. If you visit www.CottontailKidsClothing.co.uk, you accept these conditions. Please read them carefully, Cottontail Kids Clothing controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

Copyrights

All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Cottontail Kids Clothing or its Suppliers and are protected by international copyright laws.
License and Site Access

Cottontail Kids Clothing grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial purpose without written consent of Cottontail Kids Clothing.

Product Descriptions

Cottontail Kids Clothing and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Cottontailkidsclothing.co.uk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (Including after you have submitted your order). We apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.